On The Road to Seaport Hotel, Boston, September 2011
After enduring the monotony of late Summer weather in South Florida, it was great to be heading north to Boston at the perfect time of the year for a short escape. Aside from the weather it was also exciting to be back at the Seaport Hotel Boston, which is always a pleasure to visit as a guest even when I'm there to work. After arriving early enough in the evening to enjoy an energizing walk around historic Boston, it was time to start two days of training. It was great to see the reservations sales team again and to congratulate them on becoming one of KTN's highest continually performing reservations teams on their mystery shopping scores. It was also really fun to conduct our hospitality training program for their front desk staff and to meet some wonderful new personalities they have brought on board.
I often write in my monthly articles that "The Guest Services Staff Is Now Part Of Hotel Marketing." In this case it is actually true, as Marianna Accomando, who has been their V.P. of Sales and Marketing, was recently promoted to Assistant General Manager and is actually overseeing the front office. It was wonderful to have Marianna attend the workshops personally, as she brings an amazing energy along with some great analogies such as her new mantra of "embrace the space," referring to how the staff should view the hotel lobby. Here is a picture of me with the reservations team that day:
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