On The Road to Omni Hotels Central Reservations, August, 2011
Having been in town for nearly two weeks it's always a little extra effort to kick myself into gear, but this trip was an easy one to get mentally prepared for as I was very excited to be returning to the Omni Hotels Central Reservations. Omni Hotels was my very first hotel brand to win as a client when I was President of HSA International. In the early 1990's I had personally conducted training at all of their hotels and the call center too.
Recently one of my former contacts Lesli Reynolds, who used to be a Reservations Manager and is now V.P. of Revenue Management, had put me in contact with Alan Liu, their Call Center Director. Alan almost immediately called to schedule me for our full-day Train-the-Trainer version of our KTN Reservations SAILS Training. What was even more impressive was that Alan had scheduled is entire management and supervisory staff, plus the trainers, to attend for the full day. What a wonderful day we had and everyone was extremely interactive, which always makes my job that much easier and fun. Here is a picture of me with my group that day:
As an added bonus, I had a surprise visitor to the call center that day, which was yet another of my legacy clients from the HSA era. Debbie Stuempfig, who was one of our main contacts from Wyndham Hotels & Resorts when we had them as a client in the early 2000's, had just joined Omni in a technology role as the Corporate Director of Reservations Systems. She even sat in on the afternoon segment of my workshop and we shared many fond memories. Here's my picture with Debbie:
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