Since most of our KTN clients are located out of town, it was nice to have a "road trip" of just 40 minutes to conduct my training workshops!  The occasion was to present training for a wonderful and unique boutique hotel called the Il Lugano.  For one, it was great to be working with the management company, Sage Hospitality Resources again, as Sage was one of our legacy clients when I was the President of HSA International. I was also excited to be meeting their General Manager, Michael Hatzfeld, who I had only spoken with over the phone.  Michael gave me a tour of his hotel and I was very impressed all the way from the architutre, decor, but especially with the associates, who made this small luxury hotel feel inviting and welcoming.   It was also really fun for me to do this training program, as my wife Cathy was able to join me  for the evening since she works very close to the Il Lugano.  We had a nice dinner date even though it was a Monday.  It was also great to be able to bring along Vanessa and Samantha, our two newest KTN Reservations Coaches, so they could experience yet another reservations training program.  Here's my picture with the two groups that day.  Vanessa is on the far right of the top picture and Samantha is on the left: