On The Road To Cove Haven Resorts, Lakeville, PA
Having been off the road for most of June, other than to attend a wedding back home in Lexington, KY, it was actually good to be getting out of the office for a while, especially since the occasion was to visit our long-term clients and friends at the Cove Haven Resorts call center in Lakeville, PA. The last time I had been there was late last November, so it was great to be arriving at the start of Summer. I had decided to fly into Newark vs. one of the many closer airports as I like non-stops when possible, and the drive up was incredibly beautiful as I passed the lush green landscape and scenery of the back country roads my SPRINT GPS directed me on.
Too bad Cathy couldn't make it, as we had just returned from the wedding and had already planned an official summer vacation.
It is always a pleasure to do training for my long-term client and friend Mary Ann Olver, and it is an added bonus that she runs one of the best call centers I've ever had as a client so that the flow of learning takes place in both directions. Here is our picture on the last day:
It turned out to be a perfect time of year to be visiting, right at the start of Summer. The local deer seemed happy and on the way to dinner I captured this picture of these two fawns on the lawn:
The next day and a half went by so fast, which is always the sign of an engaging training experience when you are the trainer. Mary Ann was so kind to join me for most of my meals, which was good not only because she is great company but also because you always have to wonder that the other guests of a couple's romance resort think your wife is mad at you when you are a single guy dining alone. The next two days it was wonderful to be training such a top-notch team of hotel reservations sales professionals. I would highly recommend that anyone who wants to hear an example of telephone hospitality excellence give them a test call - chances are you will probably end up being so allured and enticed by your reservations sales agent that you'll probably make a reservation! Here are pictures of me with my three groups:
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