Smartly, I had scheduled an entire office week after vacation so that I could catch up before heading out again, this time to conduct another round of training for Tarsadia Hotels in Santa Ana, CA.  When the time came I felt ready to go and was excited to be headed back to train the excellent staff of this call center, and to work with my friend Charles Young, who is their director of reservations.  My connection with this company goes back much further though, and I can still recall the day when Pat Patel, their VP of Marketing, first brought about 20 agents to attend one of my regional seminars, so it was especially rewarding to have them back on my client list and being a “poster child” for the success of our SAILS training that was installed there one year ago.  Here’s a picture of me with three of the four groups that day: