Reader Mail
This entry was posted on 3/31/2007 12:00 AM and is filed under uncategorized.
One of the most rewarding aspects of my job is to receive mail from readers of my articles worldwide. Here are some of the recent notes I've received:
March 7, 2007 (Ethopia)
Dear Mr. Kennedy
I was very impressed when I read about how to Train the front desk staff about the sales. In my opinion it's a vital point for Hospitality industry specifically for the hotel and its very very interesting training.
My name is Mes fin Gobi I am working at the Sheraton Addis as a Guest Relation agent for about 8 years. In the past eight years I won 3 times the employee of the month. I would like to be more professional in my job. My hotel 3 times won the best ultimate service award in the world, so that to keep this record (getting) better your training is very important for the staff... So if we want to make their dreams come true, training is very important to me and my colleagues as well ...
Sincerely yours
Mesfin Gobezie
Sheraton Addis
Addis Abba, Ethopia
March 2, 2007 (Kenya)
Dear Mr. Doug:
I sincerely thank you for your time to read through my manual and your feedback. is welcomed. I read through your articles and they are amazing. You are hitting the nail on the head on every topic. The lost
and found article was superb not forgetting the lessons learned from planning a seminar.
I have really learnt a lot from your articles and its like I was doing an online course. Once again thank you and should I have any further queries I will definitely come back to you.
Kind Regards
Hassan Faisal ali
Asst Village Manager
Tamarind Mombasa
February 19, 2007 (Pakistan)
Let me congratulate you on writing such a great article" Turn Front Desk Clerks Into Front Desk Salespersons." it is really practical and full of thought. May I request you to send me always a copy of such articles on hospitality operations? Thanks you once again
Talat Mahmood Khan
Sales Manager
Serena Hotels Pakistan
February 16, 2007 (Lebanon)
Dear Mr Kennedy,
It is my pleasure to send you this letter. I'm a 4th year hospitality management student at the Lebanese University, Faculty of Tourism & Hospitality Management. I'm working on my final senior project " Front Office Problems & Corrective Actions."
I would like from all my heart to put your name at the top of my (resources - for a class project) if you agree of course. I will be very thankful for that. I've read an article from you, it is about " Building Your Staff's Power Of Release - A key component of service recovery training ", it is a very interesting article which enrich our experience. Hope to hear from you soon.
Kindly regards,
Elie Khoury
Here's A Link To A Brief Excerpt From Doug's Latest Presentation: Link Stay tuned to this blog for more audio excerts.
